Terms of Service
Last updated: October 9, 2026
These Terms govern your use of Fixit Services, operated by Bolden-Weaver Enterprise
Inc and its affiliated Fixit Inc brands (“Fixit,” “we,” “us”). By booking or requesting
service, you agree to these Terms.
Service & scheduling
- We provide appliance, electrical, HVAC, and plumbing repair services.
- Appointments are scheduled in 3-hour arrival windows, Monday–Friday, Eastern time.
An arrival window is confirmed — not an exact clock time.
- An $89 service charge applies and is waived if you hire us for the repair.
- Home-warranty customers (e.g., American Home Shield, 2-10, HSA) are billed per
their warranty plan.
Payments & authorizations
Repairs may require your authorization before work proceeds. Pricing, parts, and
any applicable fees will be communicated to you before the work is performed.
Service plans (memberships)
Fixit sells three monthly memberships:
- Fixit Member — $14.99 a month. No $89 service charge; 15% off repairs and
installs Fixit does, up to $150 off a visit; members are scheduled first; 1 tune-up a year.
- Member Plus — $24.99 a month. Everything in Fixit Member; 20% off repairs and
installs Fixit does, up to $300 off a visit; spring and fall HVAC tune-ups plus a water-heater
flush; same-day priority; and 1 free minor repair a year (below).
- Warranty Companion — $19.99 a month, for customers with a home warranty. 20% off
repairs and installs your warranty won't pay for, up to $300 off a visit; no $89 service charge
when you book Fixit directly for work your warranty won't cover (your warranty's own service fee
or copay still applies); 2 tune-ups a year; priority scheduling.
- The member discount comes off the price of repairs and installs Fixit performs,
as shown on your Fixit quote, up to your plan's limit for each visit. A visit is one job: when one
job has more than one quote, the limit is shared across them. The discount never applies to work
your home warranty pays for.
- Free minor repair (Member Plus): one minor repair visit per membership year, once
the membership is 30 days old: up to 1 hour of labor, parts and materials extra; not an install or
a replacement; not combined with the member discount on the same visit.
- Up to 3 homes. Each plan covers up to 3 homes you list, at no extra charge. The plan's
benefits apply to work at a listed home. Add a home from your Fixit account at
office.fixitservices.com/portal (Fixit confirms it before it is covered) or by calling (706) 621-7481. A
home taken off a plan keeps its place for 30 days. Benefits counted per membership year — tune-ups and
the free minor repair — are per membership, not per home.
- Included tune-ups are per membership year (not per home), at any of the homes on your
plan, scheduled during normal business hours; unused tune-ups do not roll over.
- Priority scheduling and same-day priority mean members are offered our earliest
open arrival windows first. They are not a promise of a particular time.
- Month to month. A plan is billed by Stripe every month until you cancel. Cancel any
time from your Fixit account at office.fixitservices.com/portal or by calling (706) 621-7481.
Cancelling stops future billing and plan benefits at the end of the current billing period. Fees
already paid are non-refundable.
- Not insurance, not a home warranty. A Fixit plan is a membership with Fixit — the
discount, tune-ups and benefits listed above, and nothing more. It is not insurance and not a home
warranty. Fixit plans are sold by Fixit Inc., not by your warranty company, and they do not change
your warranty. Fixit is independent of
and not affiliated with any home-warranty company.
Plans no longer sold
Basic, Standard, Premium, Platinum and the original Warranty Companion are no longer offered.
Members who joined one of them keep it, at the price they joined at, on these terms:
- Fixit service plans (Basic, Standard, Premium, Platinum, and Warranty Companion) are
monthly memberships billed through Stripe until cancelled.
- Plan discounts apply to labor on retail (non-warranty) repairs performed by Fixit,
cannot be combined with other offers, and do not apply to parts (billed at standard rates).
- Included maintenance visits are per membership year, for one service
address, scheduled during normal business hours; unused visits do not roll over.
- Denial Rescue (Platinum and Warranty Companion): if your home warranty
denies a covered claim, the member discount applies to Fixit labor only to repair
that item on a retail basis. It requires the plan to be active at least 30 days, is capped
at $500 in discounts per membership year, and excludes parts. Fixit is independent of and
not affiliated with any home-warranty company.
- Warranty Companion is a complement to — not a replacement for — a home
warranty, and covers work your warranty does not.
- You may cancel anytime from your account; cancellation stops future billing and plan
benefits at the end of the current billing period. Fees already paid are non-refundable.
Text messaging terms
By providing your mobile number and opting in, you agree to receive
service-related text messages from Fixit Services (confirmations, scheduling,
reminders, and repair updates). Message frequency varies; message and data
rates may apply. Reply STOP to unsubscribe or
HELP for help. Consent to texts is not a condition of purchase.
The SMS program is intended for users 18 years of age or older
(or the age of majority in your state). Wireless carriers are not liable
for delayed or undelivered messages.
See our Privacy Policy for how we handle your data.
Limitation of liability
To the fullest extent permitted by law, Fixit is not liable for indirect or
incidental damages. Services are provided subject to applicable warranties and law.
Contact us
Fixit Services (Bolden-Weaver Enterprise Inc)
Augusta, GA
Phone: (706) 621-7481
Email: fixit@bweaverprise.com